Lisa is responsible for the Front Office. She ensures seamless operation of the front desk, delivering exceptional guest services and satisfaction.
Lisa wants to the guests to have a hassle-free check-in/out experience, but she often struggles with high staff turnover, having to train new employees over and over. Another challenge she faces is the lack of overview she has regarding all of her daily operations.
VIPS CloudPMS is the ideal solution for a Front Desk Manager due to its comprehensive and user-friendly features specifically tailored for hotels. With its intuitive user interface, VIPS CloudPMS streamlines daily tasks, from managing reservations and check-ins to overseeing housekeeping tasks and billing processes. Optimize your front office and deliver exceptional guest experiences with VIPS's tools.
High season is one of the most exhilarating—and challenging—times for hoteliers. As the floodgates of demand open, every room seems to fill up, and the opportunity to boost revenue is huge. For many hotels, the success of the entire year depends heavily on how well they perform during these crucial months. Yet alongside the promise of packed lobbies and bustling restaurants comes the stress of maintaining quality service standards while running at full capacity. Those who succeed during high season aren’t necessarily the hotels with the most resources. More often, they’re the ones that prepare early, think creatively, and implement agile systems that allow them to adapt fast. Whether it’s flexible staffing, intelligent pricing, or nimble upselling, thriving during peak periods is all about smart planning and execution. In this article, we’ll break down the key pillars that forward-thinking hotels use to dominate their high season—and hint at a few even deeper strategies reserved for the real industry insiders.
In the ever-evolving world of the hospitality industry, hoteliers face many challenges, such as efficiently managing online distribution, upselling, and the guest journey. Traditional providers of hotel reservation systems have often struggled to keep up with technological advancements. This has led to the rise of specialized providers focusing on these specific areas. But now, it’s time for the next generation of hotel reservation systems to integrate these functions into one comprehensive solution.
The hospitality sector is evolving at a rapid pace, driven by technology, changing guest expectations, and shifting market dynamics. For hotels, staying ahead of these trends is not just a way to attract guests but a vital part of building loyalty and remaining competitive in the future...
Krispijn Westerink has seen a lot of innovations come and go in the two decades he’s been in the hospitality and hotel technology business. The head of sales & partnerships at VIPS PMS also believes that the...
A Property Management System (PMS) is essential for running a hotel efficiently, but not all PMS solutions are created equal. Different types of hotels, from boutique hotels to large resorts, require specific features that cater to their unique needs. Let’s explore the most important features that a PMS should offer...
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