Accessibility in hotels is far more than a legal checkbox or a few extra features. True hospitality means making every guest feel welcome and comfortable from the moment they consider booking, to the time they check out. While ramps and wheelchair-friendly bathrooms are essential, they’re only part of the picture. Accessibility today also includes mobility, sensory, cognitive, and digital considerations.For example, guests who are deaf or hard of hearing may require visual alarms, hearing loops at reception, or subtitled in-room entertainment. Blind or low-vision guests benefit from tactile signage, voice-assisted technology, and website designs that work seamlessly with screen readers. Guests with cognitive or neurological differences may appreciate quieter rooms, simplified signage, and staff who communicate clearly and calmly.

Effective cross-department cooperation is fundamental in hotel operations, dramatically affecting guest satisfaction, operational efficiency, and overall hotel performance. The hospitality industry thrives on seamless collaboration between departments such as front office, housekeeping, maintenance, and food and beverage (F&B). Without proper cooperation, hotels risk operational inefficiencies that can damage guest experiences, harm their reputation, and ultimately affect profitability negatively.When hotel departments collaborate effectively, they not only meet but exceed guest expectations. Such cooperation streamlines workflows, optimizes resources, and enhances the guest experience by ensuring services are consistently high-quality and responsive. For instance, when front desk and housekeeping staff coordinate closely, guest rooms are prepared promptly, reducing wait times and enhancing satisfaction right from arrival. Consequently, fostering a collaborative environment becomes a strategic priority for hotel managers aiming for excellence in service delivery.

Choosing between an independent hotel and a chain used to be simple for guests. If you wanted predictability and points, you went with a brand name. If you were feeling adventurous, you’d take your chances with an independent. But that’s no longer the case.Today’s guests are prioritizing experience over predictability. They’re not just looking for a bed, they want a story to tell. They want to feel like they’ve discovered something unique, something tailored to them. This shift is particularly evident among younger travelers and digital nomads, who often bypass chains altogether in favor of properties with a soul.

The hotel tech landscape is evolving rapidly, with innovations reshaping how properties manage day-to-day operations. At the heart of this transformation are Property Management Systems (PMS). New-generation platforms often present themselves as revolutionary—sleek interfaces, cloud-first architecture, and automation promises that sound like a dream.But behind the polished demos and flashy presentations often lie layers of hidden complexity. Many PMS providers paint a picture where setup takes just minutes—yet in their documentation, they quietly acknowledge the need for manual data migration and comprehensive staff training.One of our recent partners was considering switching PMS providers. They were drawn in by a competitor’s confident claim: “We can import everything automatically.” Everything from future bookings and guest data to historical financials. It sounded ideal—until they dug a little deeper.As it turned out, the “automated migration” involved multiple manual steps. Reservations and rate mappings had to be checked. Guest profiles needed to be exported, reformatted, and de-duplicated. Group bookings lost linked room data. The client quickly realized that “automatic” was more marketing language than operational reality. The transition was delayed, and staff had to juggle between systems—causing unnecessary stress and confusion.This article is a reality check for hoteliers: an honest look at the promises made in the PMS space, and what it really takes to implement a new system effectively. It’s not about cynicism—it’s about clarity, preparation, and working with partners who walk their talk.In the sections that follow, we’ll debunk common myths, highlight the real challenges, and share how to make your next PMS transition smoother.

In the hotel industry, two essential metrics that gauge financial success are Revenue per Available Room (RevPAR) and Average Daily Rate (ADR). While these terms may seem technical, they offer crucial insights into a hotel's profitability and occupancy performance. Understanding the relationship...