Are you a strong and decisive person with a pleasant phone voice? Are you enthusiastic and have experience as a support desk or call center employee? Or have you worked in the hotel industry and are familiar with the reservation and POS systems used there, as well as the daily operations on the work floor? Then we have a great job opportunity for you!
At VIPS PMS, part of Freetime Hospitality b.v., we foster an informal atmosphere where everyone is dedicated to serving our customers every day. For over 25 years, we have been a leading provider in the Netherlands with our reservation software, catering to B&Bs, hotels, and conference centers.
As a Junior Support Consultant, you are the first point of contact for our customers, both by phone and email. You solve problems and answer user questions about our reservation and POS systems. No technical expertise is required for this.
Additionally, you ensure that more complex issues are properly escalated to second- and third-line colleagues. In short, you and your team ensure that our customers are helped in a friendly and efficient manner. Flexibility is important, as participating in on-call support services is part of the role.
An enthusiastic and driven individual who is open to fully understanding a software package. You have strong communication skills and an interest in technology. Naturally, you are hands-on, stress-resistant, and remain calm when handling multiple phone calls and emails simultaneously. Additionally, you have:
