In the hospitality industry, finding the right people for the right job is always a challenge. Staff shortages and turnover often impact operational efficiency and more importantly, your guests' experience. To relieve some of the pressure, a self-check-in/out kiosk can do wonders.
Furthermore, by offering guests a choice of a more personalized approach at the front desk or a more quick and automated process at the kiosk, they get their preferred experience.
By implementing a self-check-in/out kiosk, hotels can also capitalize on upselling opportunities. The kiosk can be programmed to offer room upgrades, additional services, or special packages during the check-in process, providing guests with tailored options that enhance their stay.
This automated upselling not only increases revenue but also allows guests to customize their experience, leading to higher satisfaction and a more personalized stay without requiring additional staff involvement.
